Privacy Policy

Privacy Policy Distance-Assistance

General note and mandatory information

Designation of the responsible body

The person responsible for data processing on this website is

Distance-Assistance OOD

Olaf Lohmann

ul. Verila 5

1463 Sofia

Bulgaria

The controller, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, contact details, etc.).

Revocation of your consent to data processing

Only with your express consent are some data processing operations possible. A revocation of your already given consent is possible at any time. An informal notification by e-mail is sufficient for the revocation. The lawfulness of the data processing carried out up to the revocation remains unaffected by the revocation.

Right of appeal to the competent supervisory authority

As the person concerned, you have the right to complain to the relevant supervisory authority in the event of a breach of data protection laws. The competent supervisory authority with regard to data protection issues is the State Data Protection Commissioner of the federal state in which our company is based.

Right to data portability

You have the right to have data, which we process automatically on the basis of your consent or in fulfilment of a contract, handed over to you or to third parties. The provision is made in a machine-readable format. If you request direct transfer of the data to another responsible party, this will only take place to the extent that it is technically feasible.

Right of access, rectification, blocking, erasure

Within the framework of the applicable legal provisions, you have the right to obtain information free of charge at any time about your stored personal data, the origin of the data, the recipients of the data and the purpose of the data processing and, if applicable, the right to correct, block or delete this data. In this regard and also for further questions on the subject of personal data, you can contact us at any time using the contact options listed in the imprint.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content that you send to us as the site operator, our website uses SSL or TLS encryption. This means that data you transmit via this website cannot be read by third parties. You can recognise an encrypted connection by the “https://” in the address line of your browser and the lock symbol in the browser line.

Server log files

In server log files the provider of the website automatically collects and stores information that your browser automatically transmits to us. These are:

  • visited pages on our domain
  • date and time of the server request
  • browser type and browser version
  • operating system used
  • referrer URL
  • host name of the accessing computer
  • IP address

This data is not merged with other data sources. The basis for data processing is Art. 6 para. 1 lit. b DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Data transmission upon conclusion of contract for the purchase and dispatch of goods

Personal data will only be transmitted to third parties if necessary in the context of the contract. Third parties may be, for example, payment service providers or logistics companies. A further transmission of the data does not take place or only if you have expressly agreed to it.

The basis for data processing is Art. 6 para. 1 lit. b DSGVO, which permits the processing of data for the performance of a contract or pre-contractual measures.

Registration on this website

You can register on our website to use certain functions. The transmitted data is used exclusively for the purpose of using the respective offer or service. Mandatory data requested during registration must be provided in full. Otherwise we will refuse the registration.

In case of important changes, for example for technical reasons, we will inform you by e- mail. The e-mail will be sent to the address that you entered during registration.

The processing of the data entered during registration is based on your consent (Art. 6 para. 1 lit. a DSGVO). A revocation of your already given consent is possible at any time. An informal notification by e-mail is sufficient for the revocation. The legality of the data processing already carried out remains unaffected by the revocation.

We store the data collected during registration for the period you are registered on our website. Your data will be deleted if you cancel your registration. Legal retention periods remain unaffected.

Contact form

Data transmitted via the contact form will be stored including your contact data in order to be able to process your request or to be available for follow-up questions. These data will not be passed on without your consent.

The data entered in the contact form will be processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a DSGVO). A revocation of your already given consent is possible at any time. An informal notification by e-mail is sufficient for the revocation. The legality of the data processing operations carried out up to the time of revocation shall remain unaffected by the revocation.

Data transmitted via the contact form will remain with us until you request us to delete it, revoke your consent for storage or until there is no longer any need to store the data.

Mandatory legal provisions – in particular retention periods – remain unaffected.

Storage period of contributions and comments

Contributions and comments as well as related data, such as IP addresses, are stored. The content remains on our website until it has been completely deleted or had to be deleted for legal reasons.

The storage of contributions and comments is based on your consent (Art. 6 para. 1 lit. a DSGVO). A revocation of your already given consent is possible at any time. An informal notification by e-mail is sufficient for the revocation. The legality of data processing operations that have already taken place remains unaffected by the revocation.

Subscription to comments

As a user of our website, you can subscribe to comments after you have registered. With a confirmation e-mail we will check whether you are the owner of the provided e-mail address. You can unsubscribe from the comments subscription function at any time via a link contained in a subscription e-mail. Data entered to set up the subscription will be deleted when you unsubscribe. Should this data have been transmitted to us for other purposes or elsewhere, it will remain with us.

Newsletter data

To send our newsletter, we need an e-mail address from you. A verification of the given e- mail address is necessary and you have to agree to receive the newsletter. Additional data is not collected or is voluntary. The data will be used exclusively for sending the newsletter.

The data entered when registering for the newsletter will be processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a DSGVO). A revocation of your already given consent is possible at any time. For the revocation an informal message by e-mail or a click on the “unsubscribe” link in the newsletter is sufficient. The legality of the data processing operations already carried out remains unaffected by the revocation.

Data entered to set up the subscription will be deleted when you unsubscribe. If these data have been transmitted to us for other purposes and elsewhere, they will remain with us.

Cookies

Our website uses cookies. These are small text files that your web browser stores on your end device. Cookies help us to make our offer more user-friendly, more effective and safer.

Some cookies are “session cookies.” Such cookies are deleted automatically at the end of your browser session. On the other hand, other cookies remain on your terminal device until you delete them yourself. Such cookies help us to recognise you, when you return to our website.

With a modern web browser you can monitor, restrict or prevent the setting of cookies. Many web browsers can be configured so that cookies are deleted automatically when the program is closed. Disabling cookies may result in limited functionality of our website.

The setting of cookies, which are necessary for the exercise of electronic communication processes or the provision of certain functions requested by you (e.g. shopping basket), is based on Art. 6 Para. 1 lit. f DSGVO. As operators of this website, we have a legitimate interest in the storage of cookies for the technically error-free and smooth provision of our services. If other cookies are set (e.g. for analysis functions), these will be treated separately in this data protection declaration.

PayPal

Our website allows payment via PayPal. Provider of the payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

If you pay with PayPal, the payment data you entered will be transmitted to PayPal.

The transmission of your data to PayPal is based on Art. 6 para. 1 lit. a DSGVO (consent) and Art. 6 para. 1 lit. b DSGVO (processing for the fulfilment of a contract). A revocation of your already given consent is possible at any time. Data processing operations in the past remain effective in the event of revocation.

Google Web Fonts

Our website uses Web Fonts from Google. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

By using these web fonts, it is possible to show you a desired presentation of our website, regardless of which fonts are available locally. This is done by retrieving the Google Web Fonts from a Google server in the USA and the associated transfer of your data to Google. This data is your IP address and which page you have visited on our website. The use of Google Web Fonts is based on Art. 6 para. 1 lit. f DSGVO. As operators of this website we have a legitimate interest in the optimal presentation and transmission of our web presence.

The Google company is certified for the US-European Privacy Shield Agreement. This privacy agreement is designed to ensure compliance with the level of data protection applicable in the EU.

Details about Google Web Fonts can be found at: https://www.google.com/fonts#AboutPlace:about and further information can be found in the Google Privacy Policy at: https://policies.google.com/privacy/google-partners?hl=en-GB

Third party providers

In order to provide a first-class service, Distance-Assistance uses third-party software solutions. These companies may process the personal information that you provide to us through services on our website.

As we want to ensure full transparency towards you, we have compiled the list of third-party providers together with a short description explaining the purpose of the processing:

  1. Microsoft Inc.

Email and Office 365 products

  1. Comm100 Inc.

Chat platform

  1. Hubspot Inc.

CRM database

  1. GoDaddy Inc.

Hosting

  1. Magnet Brains Software Technology Pvt. Ltd.

Forms, subscriptions, partner management, e-mail solutions through the Pabbly product

  1. Dropbox Inc.

Data Sharing

  1. Box Inc.

Data Sharing

  1. Calendy Inc.

Scheduling

  1. Leaddyno Inc.

Partner Management

  1. Retype, LLC

Website marketing for lead generation through the Optinmonster product

  1. Outgrow Inc.

Interactive marketing on websites

  1. The Rocket Science Group LLC

E-mail solution through the MailChimp product

  1. Chargify Inc.

eCommerce

  1. Monday.com Inc.

Cooperation solution

Source: Data protection configurator from mein-datenschutzbeauftragter.de  (translated)

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